Enhance Your Career as a Senior Technical Process Executive

4 days ago

Anand, Gujarat, India beBeeCustomerSupport Full time ₹ 6,00,000 - ₹ 15,00,000
Technical Support Career Opportunity

We are seeking a Senior Technical Process Executive to join our Windows Support Chat Process team in Hyderabad.

  • This is an exciting opportunity for individuals who are passionate about troubleshooting and customer service, with the chance to work with Microsoft's consumer products and deliver exceptional support via chat.

About the Role:

Position: Senior Technical Process Executive

Location: Hyderabad (100% Work from Office)

Experience: 1 - 3 Years

Shift: Night Shift

  • Be the first point of contact for customers seeking assistance with Microsoft Windows & O365 issues.
  • Provide fast, clear, and effective solutions through chat support.
  • Create a positive experience by showing empathy and patience while troubleshooting.
  • Use your technical expertise to diagnose and resolve complex problems.

Must-Have Skills & Qualifications:

  • Typing speed of 35 WPM or higher (mandatory)
  • Prior experience in technical support via chat in Business to Customer
  • Excellent written and verbal communication skills
  • Any Graduate or Postgraduate (Degree Certificate & Consolidated Marksheet mandatory)
  • Hands-on experience troubleshooting Microsoft Windows & O365 queries
  • Certifications like Microsoft Certified: Azure Fundamentals or M365 Fundamentals are a strong plus
  • Strong problem-solving skills and ability to thrive in a fast-paced environment
  • Patience, empathy, and a customer-first mindset
  • Must be ready for 100% WFO, no hybrid option

Interview Details:

  • The dates will be announced soon.
  • Time: 10:00 AM 01:00 PM
  • Venue: Basement Lecture Hall, Building number - 3, Landmark- Opposite to ISB college
  • Please mention 'Walkin' in top of your resume.
  • What to Bring:

  • Updated resume (printout)
  • Two valid photo ID proofs (PAN Card/Driving License/Voter ID/Passport)
  • Original education documents for verification (10th, 12th, Graduation sem-wise marksheets, CMM, provisional & original degree certificates)

Important Notes:

  • Laptops, cameras, and other electronic devices are not allowed at the venue due to security reasons.
  • Original Government ID is mandatory for security clearance.
  • Preference will be given to immediate joiners.

Equal Opportunities Employer: We celebrate diversity and are committed to fostering an inclusive workplace where everyone can thrive.

Regards,

Talent Acquisition | INFY HR

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