Housekeeping Operations Manager

Job Opportunity

The Housekeeping Executive role is a crucial position within the hotel's operations. The ideal candidate will be responsible for ensuring that all areas of the hotel are maintained to the highest standards of cleanliness and hygiene.

Key Responsibilities:

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• Establish and maintain seamless coordination with all departments of the hotel to ensure maximum cooperation, productivity, morale, and guest service.">
• Interact with guests and personnel of the hotel in an efficient and friendly manner.">
• Provide effective support to the team to enable them to provide a range of effective and efficient services.">
• Motivate and develop staff to ensure smooth functioning of the department and promote teamwork.">
• Conduct on-going training and coach all employees and ensure to maintain records.">
• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.">
• Guide and advise the Executive Housekeeper on key performance indicators of employees in the department and ensures measurement of the same.">
• Ensure adherence to company policies by all departmental employees.">
• Identify optimal cost-effective use of resources and educate the team on the same.">
• Operate the department in the absence of the Executive Housekeeper (EHK).">
• Maintain the housekeeping store and stock record by constant updating of receipts and issues.">
• Ensure items are ordered before they reach the defined reorder level.">
• Responsible for periodical physical inventory of items in store and circulation.">
• Linen and uniform room routine checks on the condition of the linen and uniform and the quality of processing.">
• Assign job to tailor.">
• Inventory control of linen and uniform by conducting month-end inventory.">
• Quality audit - replacing worn-out items with new ones from store and regular discards.">
• Issue of uniforms for new staff.">
• Strictly adhere to exchange procedure and loan procedures.">
• Submit required reports to EHK.">
• Ensure laundry, linen, and uniform room are pest-free.">
• Ensures all maintenance are reported on time to engineering department and timely action is taken.">
• Guest floors routine checks on the floor staff, condition of the linen and uniform, supplies, equipments, and trolleys.">
• Responsible for providing hygienically clean, safe, and comfortable rooms with effective amenities and mini-bar by checking all rooms critically and inspecting them.">
• Plan for PMP schedule.">
• Check occupancy reports and follow up with concerned personnel on thorough cleaning conducted and status of under-repair rooms.">
• To ensure availability of rooms at all times based on arrival-departure pattern of the hotel by clearing departure rooms on priority and avoiding major break down in rooms by regular preventing maintenance programme.">
• Responsible for the activities of all floor staff and housekeeping attendants under her jurisdiction.">
• Responsible for cleanliness, upkeep, and maintenance of all areas - pantries, trolleys, shafts, corridors, elevator landings, staircases etc.">
• Responsible for smooth operation of the shift by ensuring all equipments are in good working condition and sufficient quantity of linen and guest and cleaning supplies are provided to staff.">
• Reporting defects in all areas and regular follow up with engineering department on pending maintenance.">
• Reporting irregularities on the floor to EHK - Occupancy reports, damages, missing items, Lost and found properties of guests.">
• Responsible for effective mini-bar management as per organization's standards by checking and replenish mini-bar and produce dockets for posting.">
• Optimizes work productivity by effectively scheduling and allocating all available resources and recommends changes in methods, equipment, design, staff to EHK in order to improve departmental standards productivity and ensures implementation of the same.">
• Public area Detailed checking of public area Follow thorough cleaning schedule strictly Report all defects in area to the engineering department and ensure they are rectified immediately - Liaise with engineering department daily for the same.">
• Responsible for smooth operation of the shift by ensuring all equipments are in good working condition and sufficient quantity of cleaning supplies are provided to staff.">
• Plan for PMP schedule To maintain a complete advance schedule of renovation of Public area in direct consultation and concurrence with EHK.">
• Staff training Ensures departmental employees are fully trained conduct regular training sessions personally through classroom and on-the-job training Ensures attendance on behavioral and vocational training in own and related areas to enhance skills and encourage multi-functionality Ensures career development and succession planning for subordinates Review the performance of direct subordinates and determine their development needs by using the appraisal system Counsel subordinates in work-related matters Recommends hiring, promotions, increments, disciplinary action, performance-related salary increments for all subordinates Ensure department employees are fully trained on all hotel systems procedures to ensure safety requirements Hygiene Personal safety Environment Ensures that the workplace and storage areas remain clean and tidy Respects the instructions and safety guidelines for the equipment she uses Applies the hotel's security regulations in case of fire etc Respects the hotel's commitments to the Environment Charter saving energy recycling sorting waste etc">

About Us

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