Enterprise Solutions Strategist

As a Senior Customer Success Manager in Strategic Deployments, you will play a pivotal role in facilitating partnerships between customers and internal teams. Your primary focus will be on creating an engaging and productive deployment experience for customers throughout their solution adoption phase.

• Key Responsibilities:
• Facilitate partnerships between customers and internal teams to create a seamless deployment experience.
• Develop and execute strategies to onboard key customers through full deployment, utilizing structured project management combined with white-glove relationship management.
• Collaborate cross-functionally with Support, Product Management, Engineering, and other teams to provide customers with insight and advocate for their needs.
• Communicate expectations, project timelines, requirements, and potential blockers to key stakeholders both internally and externally.
• Lead deployment project teams in removing obstacles and addressing technical challenges, ensuring issues are escalated and actively managed.
• Expand client engagement by collaborating with key decision-makers and stakeholders to understand their requirements and continually position our services as the optimal solution for net new, upsell, and renewal opportunities.
• Strategic Pre-Sales Support on Services: Collaborate with Sales, Solution Engineering, and Customer Success Management and service leaders to help position our Services offerings and meet sales targets while ensuring right-fit.
• Achieve trusted advisor status by understanding all aspects of the Services portfolio, including MDR, DFIR, Threat Hunting, Strategic Advisory, and Deployment Services.
• Deliver compelling presentations and demonstrations of our services to prospective clients, articulating the value proposition of our Services and how they address specific client needs and challenges.
• Collaborate with service delivery teams and customers to ensure alignment between sales, solution engineering, and service execution, and when relevant, provide initial scoping along with the Services team.

Requirements and Qualifications:

• At least 7 years of prior experience at an enterprise software company in related roles (Customer Success, Support, Training, etc.)
• Experience managing highly complex implementations and technical engagements for diverse customers, including identifying customer requirements
• Customer-focused with experience in customer-facing roles (Customer Success, Support, Professional Services, Customer Onboarding, etc.)
• Experience with Salesforce and project management tools like Asana/Atlassian
• Existing understanding of customer IT/security architecture and continued learning related to the technical landscape and deployment specifics of SentinelOne product and service offerings
• Knowledge of security technologies, architecture, and operations and experience advising customers on best practices
• Knowledge of Windows, MacOS, and Linux operating systems as well as containerized environments
• Display talent for building strong relationships and managing customer expectations resulting in high customer satisfaction
• Cross-functional excellence with a track record of getting teams to work together on accomplishing complex operational goals
• Ability to lead, support, and drive on-going projects and meet deadlines in a complex and dynamic environment
• Impeccable written and verbal communication skills
• Thrives in a multitasking environment and can adjust priorities on-the-fly
• Strategic and creative thinker with well-developed problem-solving and analytical skills
• Experience with a structured project management methodology which may include; Agile Methodologies (Including Scrum or Kanban), Lean, Traditional Waterfall, Six Sigma, PMBOK, or a hybrid of these or other methodologies
• Experience in the IT or Cybersecurity industry, especially Endpoint Security and SIEM, with host base (endpoint agent) security solutions is preferred