Professional Community Manager
3 days ago
We are seeking an experienced Community Engagement Specialist to join our team. In this role, you will be responsible for managing our online presence across various social media platforms.
As a Community Engagement Specialist, you will be the primary point of contact for our followers and will be responsible for responding to comments, messages, and mentions in a timely and brand-consistent manner.
You will also be responsible for fostering a helpful, friendly, and interactive online community by starting conversations, answering queries, and acknowledging feedback.
Additionally, you will monitor customer reviews and user sentiment across social media platforms and manage online reputation by tracking brand mentions, addressing concerns, and mitigating negative feedback with empathy and professionalism.
Other responsibilities include flagging high-priority issues or feedback to internal teams for quick resolution and customer satisfaction, as well as supporting community-building initiatives such as live interactions, polls, contests, and user-generated content campaigns.
Requirements:- 1–3 years of experience in community management, social media, or online reputation roles.
- Excellent written communication skills with a human, empathetic, and solution-oriented tone.
- Deep familiarity with platforms like Instagram, Facebook, Twitter/X, and Pinterest.
- Experience using social media and ORM tools (e.g., Sprout Social, Hootsuite, Brand24, Google Alerts).
- Proficiency with Canva or other visual tools to support engagement content creation.
- Strong multitasking skills and the ability to stay organized in a fast-paced environment.
- Ability to maintain brand voice while managing both positive and challenging conversations.
- Complete transparency on strategy, business metrics, key performance indicators, and major initiatives across the organization.
- No micromanagement: Own up your work and be accountable without the need for close supervision.
- Great team: Work with a great team with diverse backgrounds from world-class organizations.
- Personal growth: Design a personal learning plan and utilize organizational resources to achieve the goals.
- Best in class health and medical benefits.
- Profit-Sharing Plan: We reward our high-performing employees by actually sharing profits with them.
- Open Door Policy: Strong communication and transparency go a long way in creating stress-free workplaces. Got a question? Just ask the right person without any bureaucracy.
- Zen-like Workspace: A modern, aesthetically pleasing workspace with an all-inclusive cafeteria and dedicated conference/meeting rooms if you decide to work from the office.
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