Pet Store Supervisor

We are seeking an experienced retail professional to fill the role of Assistant Retail Store Manager. This is a dynamic opportunity for someone who excels in customer-facing environments and has a proven track record in driving sales and improving customer experience.

• Customer & Sales Management:
  • Deliver exceptional customer service to drive store sales and customer retention.
  • Assist in handling customer queries, complaints, and escalations.
  • Support the Store Manager in achieving monthly sales targets.
• Inventory & Operations:
  • Oversee stock levels, replenishment, and timely ordering.
  • Ensure proper inventory control and minimize shrinkage.
  • Coordinate with logistics for smooth handling of home delivery orders.
• Visual Merchandising:
  • Implement and maintain visual merchandising standards to enhance customer experience.
  • Ensure promotional displays, signage, and in-store layouts are updated regularly.
• Service Management (Spa & Grooming):
  • Assist in managing spa and grooming appointments.
  • Coordinate staff scheduling and ensure quality of pet spa services.
  • Handle customer follow-ups and ensure satisfaction with spa experiences.
• Team Support:
  • Supervise floor staff and assign daily responsibilities.
  • Support training of new employees on customer handling and store SOPs.
  • Maintain discipline, hygiene, and operational standards within the store.

• 1–3 years of experience in retail operations or store management.
• Strong customer service and sales orientation.
• Knowledge of inventory management systems and retail processes.
• Ability to multitask and manage both store floor and service operations.
• Good communication and leadership skills.

• Prior experience in pet retail, spa, grooming, or lifestyle retail sector.
• Familiarity with POS systems and CRM tools.