Professional Development Specialist

2 days ago

Vellore, Tamil Nadu, India beBeeTrainer Full time ₹ 15,00,000 - ₹ 20,00,000
Job Description

The Trainer Role:

We are seeking a dynamic and detail-oriented trainer to lead impactful training programs across new hires, existing team members, and supervisory staff. As a trainer, you will be responsible for improving performance through structured training interventions, product knowledge assessments, and continuous upskilling.

Key Responsibilities:

  1. New Hire Training:
  • Conduct onboarding and induction programs for new joiners.
  • Deliver training on soft skills, process, product, and systems.
  • Ensure smooth assimilation into company culture, policies, and tools.
  • Evaluate learning effectiveness through assessments, quizzes, and role-plays.
Training Need Interventions (TNI):
  • Collaborate with Quality and Operations teams to identify performance gaps.
  • Design and execute targeted refresher sessions and skill-enhancement modules.
  • Track pre- and post-training performance to measure impact and efficacy.
Product Knowledge & Supervisor Assessments:
  • Create and manage product knowledge tests for front-line and supervisory teams.
  • Conduct Supervisor Readiness assessments to evaluate leadership competencies.
  • Periodically update assessments in line with process or product changes.
Update Training (Process/Policy/Product Changes):
  • Stay abreast of new product launches, policy updates, and process changes.
  • Conduct timely refresher training for impacted stakeholders.
  • Partner with Product, Process, and Compliance teams to ensure accuracy and relevance of training content.
Reporting & Documentation:
  • Maintain up-to-date training dashboards, attendance logs, and test results.
  • Generate regular reports on training coverage, scores, and intervention effectiveness.
  • Provide actionable insights to stakeholders and leadership based on training data.
Building Training Materials:
  • Design training content using instructional design models like ADDIE and/or SAM.
  • Leverage 360° feedback and Kirkpatrick's model to evaluate and improve training effectiveness.
  • Collaborate closely with Process Excellence, Product, Quality, and Customer Support teams to ensure alignment and continuous improvement of content.

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