
Client Account Recovery Professional
2 days ago
We are seeking highly motivated professionals to fill the role of Collections Specialist in our dynamic 3rd Party Collections Process. This is an excellent opportunity for individuals with experience in international BPO voice processes, particularly those who have a background in collections or customer support.
Responsibilities will include handling outbound and inbound calls for collections while adhering to client and company policies.
Professionals in this role will be responsible for following up with customers on overdue accounts in a professional and persuasive manner.
Accurate records of customer interactions and payment commitments will be maintained.
The successful candidate will meet defined productivity and quality benchmarks.
Regular updates and escalation of issues where necessary will be provided.
This is a challenging yet rewarding role that requires the ability to handle pressure and meet targets in a fast-paced environment.
Flexibility to work rotational shifts including night shifts is also required.
RequirementsCandidates should possess at least one year of experience in an International BPO voice process preferably in collections or customer service.
A strong command of spoken English with a neutral or US/UK accent is essential.
Excellent communication negotiation and interpersonal skills are required.
Ability to work under pressure and meet targets is crucial.
Working rotational shifts including night shifts is mandatory.
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