
Access Control Specialist
1 day ago
The company is seeking a skilled professional to provide second-level support for access control systems, troubleshooting issues, and implementing system enhancements.
This role requires a strong understanding of physical security systems, integration capabilities, and excellent analytical skills to improve system performance and support operational security needs.
- Provide technical support and troubleshooting for access control systems remotely.
- Analyze, debug, and resolve system incidents, alarms, and operational issues.
- Coordinate with onsite teams, vendors, and other stakeholders to ensure timely problem resolution.
- Assist in the design, development, testing, and deployment of software enhancements and custom integrations to improve system functionality.
- Implement software upgrades and patches in accordance with company processes.
- Develop and maintain technical documentation, user guides, and support procedures.
- Conduct root cause analysis for recurring issues and initiate preventive measures.
- Collaborate with security teams to optimize access control policies, permissions, and workflows within access control systems.
Required Skills and Qualifications:
- Bachelor's degree in Computer Science, Information Technology, Electronics, or related field.
- 3+ years of hands-on experience with access control system support, maintenance, and enhancements.
- Good understanding of access control concepts, physical security principles, and industry standards.
- Experience with system integration, IP network protocols, and common security hardware.
- Strong knowledge of SQL and database management related to access control platforms.
- Familiarity with scripting or programming languages for automation and customization.
- Ability to work effectively in a remote environment and coordinate with global teams.
Benefits:
This role offers opportunities for growth and development, with a focus on delivering high-quality solutions and exceptional customer service.
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