Service Development Specialist

6 days ago

Kolkata, West Bengal, India beBeeMechanical Full time ₹ 1,50,00,000 - ₹ 2,50,00,000
Job Description:

This is an exciting role where you will be responsible for supporting the technical experts in solving Service Now tasks. You will also support mechanical experts by being the document author for MSE owned documents in Teamcenter and Windchill, creating and maintaining failed component information and regularly updating management about new potential serial defects.

This role is key to efficient and smooth operation of the Service Engineering Teams.


Key Accountabilities / Responsibilities:
  • Work in a globally responsible team of technical experts within Global Service Engineering
  • Be a focal point of contact for technical issues between local business units and central business units
  • Assignment of tasks along the technical support process
  • Collecting information about the performance of mechanical components of the wind turbines
  • Identification and reporting of potential serial issues
  • Evaluation of the risk potential, budgeting and scheduling of necessary activities related to major non-conformities
  • Supporting the local business units in the development of sustainable solutions regarding mechanical problems relating to the wind turbine drive train with distinctive technical expertise
  • Creation of repair and inspection instructions for mechanical component assemblies
  • Definition, implementation and obtaining of service processes for mechanical assemblies
  • Improvement of internal standards and processes and ensuring the permanent transfer of knowledge between the relevant departments and locations

Career / Job Experience:
  • Minimum of 6-8 yrs experience (preferably from wind industry) in Mechanical drive trains and roller bearing
  • Proven experience in project coordination or similar role
  • Strong analytical and data manipulation skills in Excel
  • Strong organizational and time management skills with the ability to prioritize tasks effectively
  • Strong multitasking skills
  • Good stakeholder management, excellent communication and interpersonal skills to collaborate with internal and external stakeholders
  • Understanding technical background

Education and Qualification :
  • Bachelor's degree in Mechanical engineering
  • Excellent Communication skills
  • Ability to work independently
  • Knowledge in Teamcenter PLM, Windchill PLM, SAP
  • Knowledge in troubleshooting

Personal Profile / Competencies:
  • Excellent communication skills
  • Additional languages viz German / Spanish / French is good-to-have
  • Detail-oriented and organized
  • Good team player
  • Adaptable to change
  • Ability to manage multiple projects and priorities simultaneously
  • Ability to deal with unexpected difficulties
  • Strong technical skills and proficiency in Microsoft Office Suite especially Word and Excel
  • Member of global teams, ability to work independently

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