Operational Efficiency Expert

15 hours ago

Kota, Rajasthan, India beBeeProcess Full time ₹ 12,00,000 - ₹ 20,00,000

Process Optimization Leader

We are seeking a highly skilled Process Optimization Leader to join our team. The successful candidate will be responsible for leading process improvement initiatives across multiple sites and functions.

The ideal candidate will have a proven track record of applying Lean/Six Sigma methodologies to improve performance, reduce waste, and enhance productivity. They will also have experience in project management, Six Sigma/Lean initiatives, process transformation, automation, P&L analysis, and continuous improvement.

The successful candidate will have the following qualifications:

  • A Bachelor's Degree required; MBA preferred.
  • Certification: Certified Six Sigma Black Belt (mandatory; Green Belt acceptable with significant Black Belt project experience).
  • A minimum of 8 years' experience in Service Excellence, Quality, or Process Improvement roles, with at least 5 years in US/UK Insurance operations.

Key Responsibilities:

  1. Apply Lean/Six Sigma methodologies to improve performance, reduce waste, and enhance productivity across multiple sites and functions.
  2. Lead transformational initiatives to adapt operations in line with evolving industry and market trends.
  3. Define, optimize, and maintain end-to-end processes to ensure maximum efficiency.
  4. Lead SLA baselining, AHT optimization, and KPI tracking to meet and exceed operational targets.
  5. Prioritize, scope, and execute high-impact improvement projects, ensuring delivery within budget, timelines, and defined benefits.

Requirements:

  • Technical Skills: Minitab, MS Excel, MS PowerPoint; experience in analytics and statistical problem-solving.
  • Soft Skills: Strong quantitative and analytical problem-solving ability, ability to influence without authority and inspire cross-functional teams.

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