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Customer Support Specialist
2 weeks ago
Job Title: Customer Service Representative
Job Summary:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a representative, you will be the primary point of contact for customers, providing timely and effective support to resolve their queries and concerns.
About the Role:
- Provide exceptional customer service via phone, email, or in-person interactions.
- Analyze and resolve customer complaints in a professional and empathetic manner.
- Develop and maintain knowledge of company products and services to provide accurate information to customers.
- Collaborate with internal teams to resolve complex customer issues.
Requirements:
- High school diploma or equivalent required; degree in a related field preferred.
- Minimum 1 year of customer-facing experience in a similar role.
- Excellent communication and problem-solving skills.
- Ability to work effectively in a fast-paced environment.
What We Offer:
- A dynamic and supportive work environment.
- Ongoing training and development opportunities.
- A competitive salary and benefits package.
Note: The successful candidate must be able to work on night shifts and be willing to adapt to changing priorities and deadlines.
