Operational Team Lead

1 day ago


Gulbarga, Karnataka, India beBeeLeadership Full time ₹ 40,00,000 - ₹ 80,00,000

Unlock Your Leadership Potential

We seek experienced Team Leaders to join our dynamic team and contribute to the success of our international healthcare processes.

The ideal candidate will have a minimum of 1 year of experience as a Team Leader in an International BPO, with a strong background in operational matrices like Attrition, Shrinkage, CSAT, NPS, and SLA.

The role involves day-to-day supervision of a team, work and attendance monitoring, coaching, and performance appraisal. Excellent communication skills are essential for this position.

The selected candidate will be responsible for ensuring service delivery meets contractual Key Performance Indicators (KPIs) and financial expectations. They will also provide input for selecting, training, developing, and completing performance appraisals of the work group.

Key Skills:

  • High motivation
  • Able to develop and coach team members
  • Work well under pressure
  • Strong communication skills
  • Able to lead, mentor, and provide direction to team members

Benefits:

This role offers opportunities for career growth and development, as well as the chance to make a real impact on our organization's success.

What We Offer:

We offer a competitive salary, excellent benefits package, and opportunities for professional development.


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