Digital Reputation Professional

4 days ago

Chennai, Tamil Nadu, India beBeeReputation Full time ₹ 6,00,000 - ₹ 10,00,000
Online Reputation Management Executive

The ideal candidate will be responsible for addressing customer feedback on various platforms, ensuring a positive brand image, and implementing strategies to improve public perception.

  • Key Responsibilities:
  • Monitor brand mentions across online platforms, including social media, blogs, forums, review sites, etc.
  • Respond to customer reviews, comments, and feedback in a timely and professional manner.
  • Collaborate with internal teams (Customer Service, PR, Marketing) to resolve customer issues raised online.
  • Maintain a positive brand tone while addressing negative comments or reviews.
  • Analyze sentiment and prepare regular ORM reports showing key issues and performance metrics.
  • Track competitor activities and online reputation strategies.
  • Suggest improvements to content, communication, and customer service based on feedback trends.
  • Evaluate critical issues or potential PR risks and escalate them to relevant teams.
  • Manage listings and reviews on platforms such as Google, TripAdvisor, Glassdoor, etc.
Requirements:
  • Bachelor's degree in Marketing, Communications, Public Relations, or related field.
  • 0–1 years of experience in ORM, digital marketing, or customer engagement roles.
  • Excellent written and verbal communication skills.
  • Strong analytical and problem-solving skills.
  • Understanding of SEO and content moderation best practices is beneficial.

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