Risk Management Specialist
2 days ago
Job Title: Abuse Escalation Specialist
">">Overview:
"> Amazon is seeking a highly skilled Abuse Escalation Specialist to join our team. As an expert in abuse-related escalations, you will play a crucial role in protecting our customers and maintaining the integrity of our catalog and product listings ecosystem.">">Responsibilities:
"> • Conduct thorough investigations into high-impact abuse-related escalations, including Sev1 and Public Relations cases, providing high-judgment resolving actions and delivering concise incident summaries to senior leadership."> • Manage Initial Resolving Actions (IRAs) within your specific vectors, ensuring alignment with the Executive Escalation framework.
"> • Lead WW quality initiatives for specific vectors by analyzing defect data and developing action plans to eliminate root causes, collaborating with cross-regional teams to improve decision accuracy and support quality audits with insights for process enhancements.
"> • Develop and manage training programs for new team members, conducting training needs analysis and creating onboarding and mentoring plans to enhance overall process knowledge.
"> • Drive risk assessment and mitigation initiatives in collaboration with program teams for a program vector process at a worldwide level, leveraging high-level judgment to identify and address complex enforcement decisions enhancing customer and seller experiences.
"> • Prepare and present risk papers that track key risk indicators, escalation trends, and root causes, providing insights and collaborating with the Risk Insights and Defect Elimination team to build solutions and implement guardrails.
"> • Coordinate key events such as Amazon Rolling Thunder and Marquee events, ensuring compliance with policies and procedures.
"> • Ensure timely and accurate communication with L7 leaders and other stakeholders impacting decision-making and maintaining operational efficiency.
">
">Requirements:
"> • Bachelor's degree or equivalent experience"> • 5 years of compliance program management, legal, governance, audit, risk loss prevention, or equivalent experience.
">
">About Us:
"> We are an inclusive culture that empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit for more information.">
">Keyword: Escalation-
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