Customer Experience Liaison

4 weeks ago


Delhi, Delhi, India starcap wellness private limited Full time

Customer Relations Key Responsibilities

We are seeking a skilled Customer Relations Executive to join our team at starcap wellness private limited.

Key Responsibilities

  • Develop and maintain profitable relationships with key customers to drive business growth.
  • Oversee the relationship with customers handled by your team, ensuring timely resolution of complaints and issues.
  • Keep customers informed about our latest products and services to increase sales opportunities.
  • Collaborate with managers to plan strategically and identify new business opportunities.
  • Expand the customer base through upselling and cross-selling, and understand individual customer needs to address them effectively.
  • Conduct business reviews using CRM programs to track performance and improve customer relationships.
  • Stay up-to-date with market trends and competition to inform strategic decisions.
  • Minimum 6 months to 1 year experience in outbound telemarketing is required for this role.

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