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Insurance Quality Assurance Professional

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Job Summary

The Quality Assurance (QA) function is expanding to establish a specialized QA team in India. The team will be responsible for performing independent audits of underwriting operations executed by Business Process Outsourcing (BPO) teams across various regional markets.

We are seeking an experienced Senior Quality Assurance Specialist to perform QA audits and drive process integrity. As part of the QA team, you will analyze error trends, identify root causes, and suggest corrective actions or process improvements.

  • Conduct monthly quality reviews/audits within stipulated timeframes while complying with process SOPs and QA Framework guidelines.
  • Validate data accuracy, completeness, and alignment with business and regulatory standards.
  • Analyze error trends, identify root causes, and suggest corrective actions or process improvements.
Key Qualifications & Skills
  • Bachelor's degree in commerce, Business Administration, or a related field.
  • 5-8 years of experience in Property & Casualty (P&C) insurance operations, with a strong focus on underwriting for European and/or London markets.
  • Minimum 2+ years of audit, quality assurance, or process excellence experience, preferably in a BPO or shared service environment.
  • Familiarity with multiple lines of business within commercial or specialty insurance.
Benefits & Opportunities
  • High attention to detail and accuracy.
  • Ability to interpret and apply underwriting guidelines, documentation, and identify control gaps.
  • Strong communication and stakeholder management skills across geographies and teams.