Senior Quality Assurance Specialist

1 week ago

Gandhinagar, Gujarat, India beBeeQualityAssurance Full time ₹ 12,00,000 - ₹ 16,20,000

Job Summary

We are seeking a detail-oriented professional to perform independent quality assurance audits for underwriting operations. The ideal candidate will be responsible for reviewing data accuracy, completeness, and compliance with business and regulatory standards.

The selected individual will be part of a specialized quality team, responsible for conducting deep-dive audits, identifying risk trends, driving process integrity, and offering actionable insights to stakeholders.

Key Responsibilities:

  • Conduct regular quality reviews/audits according to stipulated timeframe/SLA while complying to process SOPs and quality frameworks & guidelines.
  • Validate data accuracy, completeness, and alignment with business and regulatory requirements.
  • Analyze error trends, identify root causes, and suggest corrective actions or process improvements.
  • Document QA findings and maintain accurate quality logs and reports.
  • Provide timely feedback to vendor partner teams and support capability uplift.
  • Participate in calibration sessions with counterparts and QA teams.
  • Act as an expert on underwriting procedures, business rules, and quality governance.
  • Support in creating and maintaining QA calibration guides for all existing processes and new transition processes.
  • Resolve disputes in rebuttal according to action plans agreed by the team in time.
  • Log errors tracked and follow-up on corrections by processors.
  • Participate in training sessions from stakeholders and update QA SOPs to align with changes.
  • Responsible for new starter training as a mentor and dedicated trainer for different processes.
  • Undertake ad-hoc tasks and responsibilities as required.

Qualifications & Experience:

  • Bachelor's degree in commerce, business administration, or a related field.
  • 5-8 years of experience in P&C insurance operations, with a strong focus on underwriting for European and/or London markets.
  • Minimum 2+ years of audit, quality assurance, or process excellence experience, preferably in a BPO or shared service environment.
  • Familiarity with multiple lines of business within commercial or specialty insurance (e.g., property, casualty, marine, terrorism, financial lines, etc.).
  • Strong understanding of compliance, control, and documentation standards in underwriting processes.

Key Skills:

  • Attention to detail and accuracy.
  • Ability to interpret and apply underwriting guidelines, documentation, and identify control gaps.
  • Effective communication and stakeholder management skills across geographies and teams.
  • Working knowledge of policy administration systems, workflow tools, and audit platforms.
  • Proven ability to work independently and manage multiple audits with tight timelines.
  • Comfortable working in a dynamic, evolving environment with matrixed teams.
  • Strong analytical and problem-solving skills.
  • Proficiency in MS Excel and reporting tools.
  • Ability to work in a fast-paced, deadline-driven environment.

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