Senior Program Manager

We are seeking a skilled Program Management Specialist to oversee and coordinate multiple projects, ensuring alignment with organizational goals and customer expectations.

• This role requires strong project governance, budget management, schedule management, CAPEX tracking & stakeholder communication, and customer handling skills to deliver projects on time, within budget, and in compliance with all contractual and statutory requirements.

Key Responsibilities:

• Implement and enforce Product Lifecycle Management (PLM) policies consistently across all projects.
• Monitor project statuses meticulously, providing key insights to senior management for effective decision-making.
• Ensure adherence to contractual obligations, including Bank Guarantees (BGs), insurances, and statutory requirements, working collaboratively with partners.
• Track project and contractual timelines rigorously; advise on Liquidated Damages (LD) penalties, Extensions of Time (EOTs), and recovery or extension of BGs as necessary.

Budget & Capex Tracking:

• Assist in developing project budgets in collaboration with Design, Projects, and Supply Chain Management (SCM) teams.
• Facilitate the generation and approval of Non-Fundable Approvals (NFA) requests in line with approved project budgets.
• Create and manage a comprehensive Budget Tracker for projects; promptly notify senior management of any cost overruns.
• Coordinate with project and SCM teams to develop Capex forecasts for effective project planning and resource allocation.

Customer Handling, Reporting & Documentation:

• Internal: Compile detailed Management Information System (MIS) reports for senior management meetings, and generate progress updates highlighting key achievements and challenges.
• External: Develop and maintain project schedules aligned with customer commitments; prepare detailed reports for customers and external investors showcasing project progress and future projections.
• Lead meetings with customers and stakeholders to understand project requirements and manage expectations.
• Establish and maintain communication channels to oversee the design process through to construction issue resolution in collaboration with customer SMEs.
• Compile and disseminate reports and MOM to ensure transparency.

Conduct on-site visits for customers to provide project insights and updates

Stakeholder Management:

• Establish regular communication channels to keep stakeholders informed about project progress, milestones, and decisions.
• Maintain transparency and openness in communications to build trust and credibility.
• Build strong relationships by actively listening to stakeholder concerns and addressing their needs.
• Engage stakeholders in project activities and decision-making processes where appropriate.

Qualifications:

• Bachelor's degree in Engineering, PGDPM NICMAR/RICS. A Master's degree or PMP certification is a plus.
• Minimum of 6-7 years of experience in program/project management, preferably in data center industry/sector.
• Strong understanding of PLM policies, project governance, and contract management.
• Proven experience in budget management and financial forecasting.
• Excellent communication, leadership, and stakeholder management skills.
• Proficiency in project management tools and software, such as MSP, MS Doc, Power Bi e.t.c.
• Ability to multitask and work in a dynamic, fast-paced environment.

Skills & Competencies:

• Strategic thinking and problem-solving ability.
• Strong organizational and time-management skills.
• High attention to detail and commitment to quality.
• Ability to influence and negotiate with diverse stakeholders.
• Customer-focused mindset with excellent interpersonal skills.