Customer Service Representative

3 weeks ago


Bengaluru, Karnataka, India Mouser Electronics Full time
Job Title: Customer Service Assistant II

Job Summary:

The Customer Service Assistant II is responsible for providing exceptional customer service and support to our customers. This role requires strong communication and problem-solving skills, as well as the ability to work in a fast-paced environment.

Key Responsibilities:

  • Provide timely and effective support to customers through various communication channels, including phone, email, and chat.
  • Respond to customer inquiries and resolve issues in a professional and courteous manner.
  • Collaborate with internal teams to resolve customer issues and improve overall customer satisfaction.
  • Stay up-to-date on product knowledge and company policies to provide accurate information to customers.
  • Meet or exceed customer service metrics and performance goals.

Requirements:

  • 2+ years of customer service experience in a call center or similar environment.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and meet deadlines.
  • Strong product knowledge and company policies.
  • Ability to work effectively in a team environment.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.

How to Apply:

Interested candidates should submit their resume and cover letter to [insert contact information].



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