Application Expert

1 week ago

Pushkar, Rajasthan, India beBeeSupport Full time ₹ 8,00,000 - ₹ 12,00,000
Support Engineer Position

We are seeking a skilled and detail-oriented Support Engineer to join our team.

About the Role

This is an exciting opportunity for a motivated individual with strong communication and analytical skills to provide application support in a fast-paced environment.

Main Responsibilities
  • Provide Level 1 and 2 application support for banking and fintech applications.
  • Act as the primary point of contact for users, resolving their issues or escalating them as needed.
  • Perform incident analysis, root cause identification, and resolution tracking.
  • Coordinate with internal teams to ensure timely issue resolution.
  • Document issues, troubleshooting steps, and solutions in a knowledge base.
  • Monitor application logs and system alerts to proactively identify potential issues.
  • Support regular deployments, patch releases, and production validations.
Requirements
  • 1–3 years of experience in application support, preferably in fintech, banking, or financial services.
  • Strong written and verbal communication skills.
  • Good analytical and problem-solving skills.
  • Ability to manage and prioritize multiple support tickets under time constraints.
  • Familiarity with SQL and basic database query writing for issue analysis.
Bonus Points
  • Understanding of incident and ticketing tools (e.g., Jira, ServiceNow).
  • Exposure to ITIL practices or service management workflows.

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