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Business Process Improvement Specialist

3 weeks ago

Chennai, Tamil Nadu, India Amazon Full time
Job Description:

At Amazon, we're committed to delivering exceptional results for our customers. As a Sr. Workflow Analyst, Program Manager II, you'll play a critical role in operational head-count planning and tactical network capacity management for the Books risk management team across global sites.

**Key Responsibilities:**
- Proven strong knowledge of MS Office package (especially Excel)
- Proven ability to push back, foresee potential issues, and advocate for relentless improvement
- Proven ability to deal with ambiguity and optimize for both service level and cost
- Demonstrated ability to make independent, sound decisions that affect the experience of Amazon customers and frontline associates in multiple global sites
- Analytical and mathematical skills
- Proven experience communicating and influencing across job levels with both internal and external stakeholders.