Business Process Improvement Specialist
4 days ago
Job Description
We are looking for a Business Process Improvement Specialist to help us optimize our payment processes. As a key member of our team, you will be responsible for analyzing payment systems, identifying areas for improvement, and developing solutions to enhance operational efficiency.
Key Responsibilities:
- Analyze payment processes to identify areas for improvement
- Develop and implement solutions to enhance operational efficiency
- Collaborate with stakeholders to gather and document business requirements for payment solutions
- Develop comprehensive documentation including process maps, user stories, and functional specifications
- Liaise with technical teams to translate business requirements into technical specifications
- Conduct market research and competitive analysis to stay updated on payment trends and technologies
Requirements:
- Bachelor's degree in Finance, Business Administration, Computer Science, or a related field
- 6-10 years of experience in business analysis, specifically in the payments domain
- Strong understanding of payment processing systems, payment gateways, and related technologies
- Proficient in data analysis tools such as Excel, SQL, or similar
- Experience with Agile methodologies and project management tools like JIRA or Trello
- Excellent communication and interpersonal skills to collaborate with cross-functional teams
- Strong problem-solving skills and ability to think critically under pressure
- Knowledge of regulatory compliance in the payments industry and familiarity with standards like PCI DSS
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