Senior Branch Manager Position

2 days ago


Malappuram, Kerala, India beBeeLeadership Full time ₹ 75,00,000
Job Title: Branch Operations Manager

Manage branch operations and staff.

Key Responsibilities:

  • Five years experience in contact centre inbound / outbound (banking process) is essential
  • Thorough knowledge of functioning of contact centre management is required
  • Vendor management, billing and sales are key responsibilities
  • Cross selling, service levels, escalation handling and complaint resolution are also essential
  • Knowledge of training and quality is necessary for this role
  • Handling emails and chat teams is a plus

Benefits:

  • Opportunity to develop leadership skills
  • Chance to work with diverse team members
  • Professional growth and development opportunities

Others:

  • This position requires strong communication and interpersonal skills
  • The ability to manage multiple tasks and priorities is crucial
  • A bachelor's degree in a related field is preferred

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