
Senior Branch Manager Position
2 days ago
Manage branch operations and staff.
Key Responsibilities:
- Five years experience in contact centre inbound / outbound (banking process) is essential
- Thorough knowledge of functioning of contact centre management is required
- Vendor management, billing and sales are key responsibilities
- Cross selling, service levels, escalation handling and complaint resolution are also essential
- Knowledge of training and quality is necessary for this role
- Handling emails and chat teams is a plus
Benefits:
- Opportunity to develop leadership skills
- Chance to work with diverse team members
- Professional growth and development opportunities
Others:
- This position requires strong communication and interpersonal skills
- The ability to manage multiple tasks and priorities is crucial
- A bachelor's degree in a related field is preferred
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