Client Service Operations Specialist
20 hours ago
- Support Account Managers in managing ongoing projects.
- Handle client queries in Japanese, translating and updating internal teams in English for seamless communication.
- Build strong client relationships by understanding their needs and providing tailored service options.
- Prepare service quotations and manage timely invoice submissions according to contracts.
- Accurately understand and convey customer expectations to the team, mitigating risks and miscommunications.
- Identify and implement improvements in services, processes, and systems.
- N1/N2 level Japanese certification, reflecting advanced language proficiency.
- 1-2 years of experience in a client-facing role, preferably in sales or client services; experience in Life Sciences is a plus.
- Advanced skills in MS Office, especially in Word and Excel.
- Strong communication and organizational abilities, ensuring clear and efficient client interactions.
- Proven adaptability to changing business needs, maintaining effectiveness in dynamic environments.
We are looking for a highly motivated individual with excellent communication and interpersonal skills.
The successful candidate will have a proven track record of delivering results in a fast-paced environment and be able to work effectively in a team.
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