Client Engagement Professional

2 weeks ago

Vijayawada, Andhra Pradesh, India beBeeCareer Full time US$ 55,000 - US$ 85,000

Are you a results-driven professional looking to drive business growth and deliver exceptional client experiences? As a Client Success Associate, you will play a critical role in our client engagement strategy, serving as a key liaison between clients and our solutions.

This is an excellent opportunity to join a dynamic team of professionals who are passionate about building strong relationships and driving results. You will have the chance to work with a global customer base, develop your skills and expertise, and contribute to our company's success.

Key Responsibilities
  • Serve as the primary point of contact for all US-based clients, providing expert guidance and timely responses during East Coast hours (Monday to Friday).
  • Address client concerns and resolve issues efficiently to enhance client satisfaction and retention.
  • Proactively follow up with clients to ensure all their queries are addressed and act end-to-end ownership.
Consultative Sales
  • Identify client needs and recommend appropriate products or services, positioning our offerings as the best solution.
  • Convert client inquiries into sales opportunities, driving revenue growth.
  • Consistently meet or exceed individual and team success goals.
Relationship Building
  • Develop and nurture strong, long-term relationships with clients to foster loyalty and repeat business.
  • Collaborate with internal teams to ensure a cohesive approach to client management and support.
Operational Excellence
  • Coordinate with various departments to ensure smooth client onboarding and service delivery.
  • Assist in the development and updating of client-facing materials, such as FAQs and product guides.
Market Insight & Reporting
  • Stay informed about industry trends, client needs, and competitive landscape to better serve our clients.
  • Own reporting and insights on client engagement, product performance, and market trends, as needed.
Qualifications
  • Bachelor's degree.
  • 2+ years of experience in a multinational client-facing professional services environment.
  • Bar-raising soft skills in handling executive-level clients.
  • Persuasive communication, negotiation, and relationship-building skills.
  • Proven ability to drive sales and achieve goals.
  • Proficiency in CRM systems and Microsoft Office Suite.
  • Ability to work effectively in a dynamic, team-oriented environment.
What You Bring
  • Ownership mindset and a client-first mindset for delivering outstanding service.
  • Agility to work with global stakeholders across time zones.
  • Proactive approach to identifying opportunities and solving problems.
  • The ability to work independently and as part of a collaborative team.
  • An eagerness to learn and stay current with industry trends and best practices.

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