Quality Assurance Manager

2 weeks ago

Ajmer, Rajasthan, India beBeeQuality Full time ₹ 1,50,00,000 - ₹ 2,00,00,000
Service Quality Assurance Manager

We are seeking a highly experienced Service Quality Assurance Manager to lead our service assurance initiatives and maintain a high level of support service quality across various projects.

The ideal candidate will be responsible for undertaking service assurance projects, collaborating with clients to improve the quality of output continuously, and designing/deploying service quality frameworks that provide insights into business conditions.

Key Responsibilities:

  • Develop and implement service quality frameworks to enhance process efficiency, improve quality, and aid predictability of Operations Health
  • Able to understand, define & monitor business indicators (Lagging & Leading Indicators)
  • Expertise in performing Risk & Controls assessment/FMEA and create/propose a robust controls framework
  • Create Process Health Dashboards & reports, perform ad-hoc analysis, and implement action plans
  • Drive ongoing/identified service assurance initiatives, continuous process improvement program

Qualifications:

  • MBA or PG degree preferably in Business Administration/Engineering
  • Minimum 10 years of experience in service quality, project management, quality management system for service industry
  • Excellent knowledge about service quality both in Operations and support functions. Preferred domains: Supply Chain, Utilities, MPE, Healthcare, Customer support

Skills:

  • SOUND UNDERSTANDING OF BUSINESS TRANSFORMATION CONCEPTS AND FRAMEWORKS
  • EXPERTISE IN DESIGNING SERVICE QUALITY ASSURANCE FRAMEWORK
  • IN-DEPTH UNDERSTANDING OF QUALITY MANAGEMENT SYSTEM, OPERATIONS AND SUPPORT FUNCTIONS
  • PROFICIENCY IN PROCESS IMPROVEMENT INITIATIVES

About HCLTech:

HCLTech is a leading technology company that provides IT and engineering services to global organizations.

Please note that we value diversity and equal opportunities.

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