Operations Assistant

4 weeks ago


Bengaluru Rural, India CapTalent HR Full time

We are seeking a highly skilled and experienced Operations Assistant to join our team at CapTalent HR in Bangalore. As an Operations Assistant - Voice Process, you will be responsible for providing exceptional customer service to our clients through various voice-based processes.

Key Responsibilities:

  1. Providing excellent communication skills in English with Hindi/Tamil/Telugu speaking skills to our clients.
  2. Working on AOC blended processes (Voice & Chat) to ensure efficient and effective customer service.
  3. Collaborating with our HR team to ensure a smooth onboarding process for new employees.
  4. Participating in rotational shifts to ensure 24/7 customer support.

Requirements:

Qualification: Graduation is mandatory for this role. We are looking for candidates with a strong educational background and a passion for customer service.

Experience: A minimum of 1 year of experience in BPO is required. We are looking for candidates with a proven track record of providing excellent customer service.

Skills: Excellent communication skills in English with Hindi/Tamil/Telugu speaking skills is a must. We are looking for candidates who are proficient in using various software and technology tools to ensure efficient and effective customer service.

Salary: The salary for this role is competitive and will be discussed during the interview process.

Location: The location for this role is Hebbal, Bangalore.


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