Business Service Specialist

3 weeks ago

Hyderabad, Telangana, India Randstad Global Capability Center Full time

Job Title: Business Service Specialist

Location: Hyderabad

Work Mode: Hybrid

Shift: 05:30PM - 02:30AM IST

JOB SUMMARY:

The ideal candidate will support Randstad Solutions delivery team to set up and maintain all projects in Project Accounting System, assist Solution delivery team with processing ROA requests to change time entries in Replicon system, provide missing timesheet reports, make sure that billing and invoicing on assigned clients is handled correctly, ensure that Purchase Orders and other contractual elements are up to date and accurate. The candidate will use multiple systems and methods to confirm accuracy, so strong multi-tasking skills are required. A background in billing or contracts is a plus.

RESPONSIBILITIES:

  • Collaborate with management for goals and objective achievement
  • Ensure adherence to corporate guidelines and policies
  • Adhere to client and Company processes and quality procedures as defined
  • Communicate with management to provide status updates, reporting metric updates and identify any potential issues
  • Troubleshoot system, process, and document related issues
  • Create and update procedural documentation for internal distribution
  • Create and update Contract Set-ups per client contract documentation
  • Accurately add Talent to Contracts for time entry purposes
  • Provide back-up documentation to customer to ensure timely payment
  • Research and resolve billing issues
  • Assist with completion and submission of Record Only Adjustments (ROAs) & Billing adjustments
  • Deactivate or enter end dates in PAS for all terminations
  • Reactivate all consultants on leave
  • Assist with AR issues on an as needed basis
  • Adhoc reporting - project end date report, purchase order (OLT) report, project time capture report, TSS YTD Report, PAS Query Report etc
  • Work with IT, billing and reporting on syncing issues, reporting issues, billing issues
  • Work with accounting on international contracts, accruals, documentation, Contract Set-Ups

Freedom to Act/Accountability:

Guidance given: Work is performed without appreciable directions. Determines organizational objectives and interprets company policy. Completed work is reviewed consistently by other team members.

Policy involvement:

Reviews and follows organizational policies for a major segment of the company. Interprets, executes, and recommends modifications where necessary.

Supervisory/Relationship:

Advise other team members screening statuses and processes.

Direct Work Involvement/Complexity:

Ensure profitability of operations and high levels of performance through the enforcement of Compliance policies. Ensure business partners satisfaction with the quality and value of our services. Define and implement changes as required to enhance delivery of services.

Impact:

Ensure successful operations by monitoring progress against metrics and implementing corrective actions. Represents the Solutions Onboarding unit as prime internal contact for screening related matters. Interacts with equivalent level inter-organizational managers concerning matters of screening to the division.

EDUCATION:

HS Diploma Required

Some college education preferred

EXPERIENCE:

4-7 years of related experience

SKILLS REQUIRED:

  • Proficient with Microsoft Office tools including Word, Excel, PowerPoint, Outlook
  • Proficient utilizing Google Forms
  • Strong customer focus and customer service skills
  • Excellent communication, interpersonal and organizational skills
  • Demonstrated experience managing large, complex accounts or projects
  • Experience describing and documenting project requirements
  • Must be detailed oriented with a concern for quality expressed by continually initiating system and process improvements
  • Experience with Contract management and Billing a plus
  • Strong time management skills

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