IT Change and Release Management Specialist
4 weeks ago
Illumina is a leading developer, manufacturer, and marketer of life science tools and integrated systems dedicated to making genomics useful for all. The company has an Indian global hub in Bengaluru, Illumina India Biotechnology Private Limited, focused on technology activities that will help usher in the next wave of innovation in healthcare and medical research.
This role involves overseeing Change and Release Management processes, leading change control meetings, and reviewing changes and releases before and after implementation. The successful candidate will work closely with IT teams to ensure that changes and releases are implemented according to documented processes.
Key Responsibilities- Develop and implement change management policies and procedures.
- Collaborate with IT stakeholders to regularly review upcoming changes and suggest improvements to submissions.
- Coordinate and manage all aspects of IT changes, including planning, risk assessment, and impact analysis.
- Evaluate and document all changes, ensuring approval and effective communication.
- Conduct post-implementation reviews to assess the success of changes and identify areas for improvement.
- Plan and manage the release schedule for all IT projects and updates.
- Ensure successful deployment of releases by coordinating with development, testing, and operations teams.
- Maintain a release calendar and keep stakeholders informed of upcoming releases.
- Monitor and report on the progress of releases, addressing any issues that arise.
- At least 3 years of experience working within IT Service Management.
- At least 2 years of experience in Change and Release processes.
- A strong understanding of IT infrastructure, including hardware, software, networks, and applications.
- Experience with ServiceNow CMDB in one or more areas, such as Common Service Data Model, Discovery, Service Mapping, Patterns, Data Manager, and managing infrastructure changes using ServiceNow.
- Ability to multitask and manage time effectively among multiple priorities.
- Experience using enterprise tools like Visio or Lucid Chart, Teams, Confluence, and Jira.
- SQL query writing and reading skills for data reporting needs and analysis.
- Experience working in a regulated environment within a global company.
- Exceptional knowledge of ITIL processes or ServiceNow Admin/CMDB Certifications.
- Bachelor of Science in Computer Science, Business, or related field preferred or equivalent work experience.
Salary: $80,000 - $110,000 per year.
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