Travel Experience Manager

1 day ago

Chennai, Tamil Nadu, India beBeeCustomerService Full time ₹ 8,00,000 - ₹ 15,00,000

Job Title: Customer Excellence Executive

About Our Team

We are a team of experienced professionals who create unforgettable vacations for couples.

Key Responsibilities
  • Handle real-time queries from customers to ensure seamless travel experiences.
  • Manage escalations efficiently and resolve issues promptly.
  • Coordinate with suppliers, hotels, and transport providers to resolve urgent matters.
  • Provide immediate assistance for any itinerary changes or disruptions.
  • Maintain clear communication with customers to ensure smooth travel processes.
  • Document all queries and resolutions for continuous service improvement.
  • Collaborate with the day shift team to ensure smooth handovers.
Requirements
  • 1-3 years of experience in customer service, travel operations, or a related field.
  • Strong problem-solving and decision-making skills.
  • Excellent communication skills and ability to handle high-pressure situations.
  • Familiarity with travel bookings, reservations, and emergency handling.
  • Ability to work independently and make quick judgments.
  • A customer-centric approach with a focus on delivering exceptional service.

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