Senior Order Management Platform Deployment Specialist

3 days ago


Bengaluru, Karnataka, India Genpact Full time

Genpact, a global professional services firm, is seeking an experienced Senior Manager - Order Management to join our team. As a key member of our Global Customer Service and DBB deployment team, you will be responsible for the successful business transitions of OpCos on quality, time, scope, and budget.



Key Responsibilities:

  • Manage relationships with DBB deployment teams, OpCos, and global functional SMEs.
  • Provide guidance and supervise OpCo deployment as a platform SME.
  • Execute work applying practical methods and processes.
  • Provide content expertise, hands-on involvement, and overall project management of the implementation in close collaboration with the DBB deployment team/local OpCo teams.
  • Localize training materials and perform selected platform trainings.
  • Support activity of DBB change and communications workstream.
  • Align and manage localization requests with global functional SMEs, DBB deployment team, and OpCo.
  • Autonomously drive the OpCo engagement and project agenda in alignment with DBB deployment team.
  • Transfer knowledge and gradually hand over responsibilities to OpCos.
  • Share best practices and learnings across OpCos and Global CS&L team.


Requirements:

  • Minimum of a graduation degree from a reputable institution.
  • Proven experience in Customer Service operations and E-commerce.
  • Functional skills in customer service platforms and ERP implementations.
  • Strong analytical skills, ability to work under pressure, and excellent communication skills.
  • Advanced knowledge of MS Office, Excel, and good knowledge of SAP system.
  • Customer Focus, Bias for Action, Team Alignment, Accountability, Responsibility, Growth Mindset, Analytical skills, and Technical skills.


About Genpact:

Genpact is a global professional services firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients.



Inviting applications for the role of Senior Manager - Order Management. If you have a deep understanding of Order Management and are passionate about delivering results, we encourage you to apply for this exciting opportunity.



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