Senior Order Management Platform Deployment Specialist
3 weeks ago
Genpact, a global professional services firm, is seeking an experienced Senior Manager - Order Management to join our team. As a key member of our Global Customer Service and DBB deployment team, you will be responsible for the successful business transitions of OpCos on quality, time, scope, and budget.
Key Responsibilities:
- Manage relationships with DBB deployment teams, OpCos, and global functional SMEs.
- Provide guidance and supervise OpCo deployment as a platform SME.
- Execute work applying practical methods and processes.
- Provide content expertise, hands-on involvement, and overall project management of the implementation in close collaboration with the DBB deployment team/local OpCo teams.
- Localize training materials and perform selected platform trainings.
- Support activity of DBB change and communications workstream.
- Align and manage localization requests with global functional SMEs, DBB deployment team, and OpCo.
- Autonomously drive the OpCo engagement and project agenda in alignment with DBB deployment team.
- Transfer knowledge and gradually hand over responsibilities to OpCos.
- Share best practices and learnings across OpCos and Global CS&L team.
Requirements:
- Minimum of a graduation degree from a reputable institution.
- Proven experience in Customer Service operations and E-commerce.
- Functional skills in customer service platforms and ERP implementations.
- Strong analytical skills, ability to work under pressure, and excellent communication skills.
- Advanced knowledge of MS Office, Excel, and good knowledge of SAP system.
- Customer Focus, Bias for Action, Team Alignment, Accountability, Responsibility, Growth Mindset, Analytical skills, and Technical skills.
About Genpact:
Genpact is a global professional services firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients.
Inviting applications for the role of Senior Manager - Order Management. If you have a deep understanding of Order Management and are passionate about delivering results, we encourage you to apply for this exciting opportunity.
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