Assistant Training Manager

3 weeks ago


Kolkata, West Bengal, India Gear Inc Full time

At Gear Inc, we are seeking a highly skilled Assistant Training Manager to join our BPO team in Kolkata, India.

The ideal candidate will be a strategic thinker with strong leadership skills, supporting the overall success of the business by managing teams, optimizing processes, and maintaining strong client relationships.

We are committed to our people and the key to our success is our commitment to employee development.

Key Responsibilities:

The ideal candidate will assist in developing, implementing, and managing training programs that enhance employee performance, foster career development, and align with organizational goals.

  • Training Program Development: Collaborate with the Training Manager to design and implement effective training programs tailored to the needs of different teams within the BPO.
  • Facilitation and Delivery: Conduct training sessions and workshops using various delivery methods (in-person, virtual, e-learning) to engage participants and ensure knowledge retention.
  • Needs Assessment: Assist in conducting training needs assessments and evaluating current training programs to identify gaps and areas for improvement.
  • Performance Tracking: Monitor and assess the effectiveness of training initiatives through feedback, assessments, and performance metrics; suggest enhancements based on findings.
  • Content Creation: Support the development of training materials, manuals, and resources that are current, relevant, and engaging for all levels of staff.
  • Coaching and Mentoring: Provide guidance and support to new trainers and team members, fostering a culture of continuous learning and development.
  • Collaboration: Work closely with various departments to align training initiatives with business objectives and ensure effective onboarding for new hires.
  • Reporting: Maintain training records, prepare reports on training activities, and present findings to senior management to inform strategic decisions.

Requirements:

The ideal candidate will have:

  • Excellent verbal and written communication skills.
  • Strong presentation and facilitation abilities.
  • Proficient in Microsoft Office Suite and learning management systems (LMS).
  • An analytical mindset with the ability to interpret data and make informed decisions.
  • Strong interpersonal skills and the ability to work collaboratively in a team environment.

Interested candidates should submit their resume and a cover letter outlining their relevant experience and interest in this role.

Qualified candidates will be contacted for an interview.

Remote Work: No



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