Customer Support Representative
2 days ago
Job Overview:
We are seeking a skilled customer support professional to join our organization. As a customer support representative, you will be responsible for providing top-notch service through various channels, ensuring timely resolution of issues and maintaining high customer satisfaction scores.
Key Responsibilities:
- Respond to customer inquiries via phone, email, chat, and maintain response speed as defined by Service Level Objective;
- Diagnose and resolve complex technical issues using standard operating procedures (SOP) documents;
- Provide accurate root cause assessments and bug progress summaries to customers using available tools and platforms;
Required Skills:
- Excellent verbal and written communication skills;
- Typing speed of 60-80 words per minute;
- Experience in troubleshooting and resolving complex issues;
- Knowledge of support methodologies, case lifecycles, and analytical skills;
- Familiarity with ticketing tools and ITIL principles;
Work Environment:
This role requires strong communication, problem-solving, and analytical skills. The ideal candidate should be able to work effectively in a fast-paced environment, prioritize tasks, and maintain accuracy and attention to detail.
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