Process Optimization Specialist
2 weeks ago
Job Summary
We are seeking a highly skilled Process Analyst to join our team at HIC Global Solutions. As a Process Analyst, you will be responsible for designing, implementing, and supporting ITIL 4 based processes for various IT services.
Key Responsibilities
- Designing, implementing, and supporting ITIL 4 based processes for various IT services.
- Contribute to process transformations and improvements using industry best practices and techniques.
- Managing and measuring process compliance against defined processes and policies.
- Conducting Process audits, sharing Audit reports and tracking findings to closure.
- Contributing to development and maintenance of processes, procedure and training materials.
- Collaborating with multiple stakeholders across cultures and geographies.
Qualifications and Skills
- ITIL 4 certified.
- Internal Auditor for ISO 20000.
- Advanced knowledge of Service Management ticketing tools.
- Good knowledge of Service Level Agreements and process KPIs.
- Proficient in Microsoft Visio and Microsoft Excel.
- Excellent communication and analytical skills.
- Ability to work independently and as part of a team.
- Proficiency in using Micro Focus SMAX ITSM platform or similar ITSM tools.
What We Offer
We offer a dynamic and challenging work environment, opportunities for professional growth and development, and a competitive compensation package.
How to Apply
If you are a motivated and experienced Process Analyst looking for a new challenge, please submit your application to us.
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