Process Optimization Specialist

2 weeks ago


Noida, India HIC Global Solutions Full time

Job Summary

We are seeking a highly skilled Process Analyst to join our team at HIC Global Solutions. As a Process Analyst, you will be responsible for designing, implementing, and supporting ITIL 4 based processes for various IT services.

Key Responsibilities

  • Designing, implementing, and supporting ITIL 4 based processes for various IT services.
  • Contribute to process transformations and improvements using industry best practices and techniques.
  • Managing and measuring process compliance against defined processes and policies.
  • Conducting Process audits, sharing Audit reports and tracking findings to closure.
  • Contributing to development and maintenance of processes, procedure and training materials.
  • Collaborating with multiple stakeholders across cultures and geographies.

Qualifications and Skills

  • ITIL 4 certified.
  • Internal Auditor for ISO 20000.
  • Advanced knowledge of Service Management ticketing tools.
  • Good knowledge of Service Level Agreements and process KPIs.
  • Proficient in Microsoft Visio and Microsoft Excel.
  • Excellent communication and analytical skills.
  • Ability to work independently and as part of a team.
  • Proficiency in using Micro Focus SMAX ITSM platform or similar ITSM tools.

What We Offer

We offer a dynamic and challenging work environment, opportunities for professional growth and development, and a competitive compensation package.

How to Apply

If you are a motivated and experienced Process Analyst looking for a new challenge, please submit your application to us.



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