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Technical Implementation Lead

1 month ago

Noida, Uttar Pradesh, India Landis+Gyr Full time
Job Summary

Landis+Gyr is a leading global provider of integrated energy management solutions. Our innovative and proven portfolio of software, services, and intelligent sensor technology is a key driver to decarbonize the grid.

Key Responsibilities
  • System Acceptance Testing (SAT) for new customer deployments and upgrades
  • Lead creation of standard operating procedures and solutions for technical elements of the system
  • Adhere to formal change control processes
  • Knowledge of two-way AMI technology, from head-end software to field endpoints
  • Ensure Service Now tickets are fully documented and resolved or escalated to appropriate support tier, within SLA guidelines
  • Proactively follow through on all technical issues to ensure items are addressed accurately and promptly
  • Support software installation activities for new releases and provide post-implementation support
  • Act as the liaison to other business units within Landis+Gyr, as needed, to resolve and follow through on issues/defects
Mandatory Skills
  • Strong technical and analytical skills - ability to do complete methodical root cause analysis and troubleshooting technical issues
  • Highly adaptable in a dynamic work environment
  • Accustomed to working in an environment driven by high standards for service and system delivery
  • Excellent team player - self-starter with the ability to work unsupervised
  • Ability to plan and maintain schedules
  • Demonstrate good judgment in selecting methods and techniques for solving problems and obtaining solutions
  • Knowledge of Oracle/SQL Server/PostgreSQL database
  • Excellent written and oral communication skills
  • Self-motivated, proactive, able to work under time-constrained conditions
  • Demonstrate customer focus with proven ability to resolve customer issues appropriately
  • Strong customer communication and service skills
  • Knowledge of RF Mesh/wireless/networking/communication technologies
  • Experience with Windows desktop/server platforms and Linux/Unix
  • Experience with Hardware Security Modules/Load balancers is a plus
  • Ability to multitask and prioritize
  • Ability to travel to customer sites - ~50%
Qualifications
  • B.E./B.Tech. (Electronics and Communications/Computer Science/IT) from a four-year college or university degree from a technical institution
  • Six plus years successful performance in a customer service or technical support related position in communication technology related field including independent travel and customer contact
  • Knowledge of software operating systems, networking, and applications
  • Experience with utility operations, AMI operations is a plus
  • 7+ years of Industry experience
  • Energy Utility operations experience is a plus
  • Experience in working with solutions involving both software and hardware
  • Excellent communication skills - ability to interact with end-users a must

If you have the drive and enthusiasm to accept this challenge and to work in a very dynamic, cross-functional, and international environment, we are looking forward to meeting you.