Quality Assurance Specialist

3 days ago

Allahabad, Uttar Pradesh, India beBeeDataAnnotator Full time ₹ 19,20,000 - ₹ 22,12,000

Improve Service Quality as a Manager - Data Annotator

Job Description:

As a seasoned professional, you will lead service assurance initiatives and maintain exceptional support service quality across various projects. You will undertake service assurance projects, collaborate with clients to improve the quality of output, and drive continuous process improvement programs.

Key Responsibilities:

  • Lead quality management teams with 5+ years of experience in Quality Management and preferably 2+ years in Data Annotation space.
  • Develop and deploy service quality frameworks that provide insights into business conditions for enhancing process efficiency and improving quality.
  • Design and monitor business indicators (Lagging & Leading Indicators).
  • Utilize Early Warning systems and design controls frameworks as per business needs.
  • Perform Risk & Controls assessment/FMEA and create robust controls frameworks.
  • Create Process Health Dashboards & reports, perform ad-hoc analysis, and implement action plans.
  • Drive ongoing/identified service assurance initiatives and continuous process improvement programs.
  • Ensure data accuracy, timeliness, and overall quality of work product.

Qualifications:

  • Hold an MBA or PG degree preferably in Business Administration/Engineering.
  • Minimum 10 years of experience in service quality, project management, quality management system for service industry.
  • Excellent knowledge about service quality both in Operations and support functions. Preferred domains: Supply Chain, Utilities, MPE, Healthcare, Customer Support.

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