
Senior Healthcare Business Developer
4 days ago
Job Title: Business Development Manager
About the Role:
The successful candidate will be responsible for driving account growth, improving customer retention, and maximizing lifetime value through strategic and operational initiatives. This includes launching products, nurturing relationships, expanding revenue footprint, and ensuring sustained engagement.
Main Responsibilities:
- Account Growth & Nurturing: Build deep relationships with customers, understand usage patterns, and identify opportunities for expansion
- Customer Retention & Satisfaction: Actively manage customer experience, solve pain points, and upsell and cross sell
- Churn Management: Identify churn risks early and proactively address root causes
- Maximize LTV (Lifetime Value): Ensure customers see ongoing clinical and commercial value from the platform
- Cross-Selling & Upselling: Introduce new modules, solutions, and upgrades based on contextual need
- Engagement & Outreach Programs: Plan doctor meets, training sessions, and stakeholder engagement initiatives
- Team/People Management: Coach clinic-level or KAM / Support executives to ensure operational excellence
Traits & Attributes:
Persuasive & Influential: Can drive adoption, motivate usage, and push for upsells
Extroverted & Approachable: Maintains visibility, builds easy rapport with clinicians and hospital staff
High Cognitive Aptitude: Quick learner who can handle complex information and adjust to dynamic needs
Patient & Persistent: Handles slow-moving accounts and ensures long-term nurturing
Self-Driven & Accountable: Takes complete ownership of customer success metrics
Experience:
6 - 8 years of experience in business development, account management, or sales roles within healthcare, pharmaceuticals, or specialized diagnostics.
Education:
Bachelor's degree in Life Sciences, Pharmacy, Biomedical Engineering, Allied Health, or B Tech with healthcare exposure. An MBA is an advantage but not mandatory.
Requirements:
- Strong command of English and local language
- Willingness to travel frequently to hospital sites, clinics, and customer locations
- Comfortable working in a cross-functional team environment
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