Quality Assurance Specialist

2 weeks ago

Rajkot, Gujarat, India beBeeCompliance Full time ₹ 60,00,000 - ₹ 1,00,00,000
Job Description:

We are seeking a detail-oriented and analytical Quality Assurance Specialist to support our Anti-Money Laundering (AML) / Know Your Customer (KYC) operations team.

The ideal candidate will have hands-on experience in quality assurance within the BFSI domain, specifically in compliance-related processes. This role will be responsible for ensuring process adherence, driving error reduction, and supporting process improvements through audits and feedback mechanisms.

Key Responsibilities:

  • Conduct regular audits of AML/KYC cases to ensure compliance with regulatory and internal standards
  • Identify process gaps and provide constructive feedback to enhance accuracy and efficiency
  • Monitor and report on quality metrics, trends, and key performance indicators (KPIs)
  • Collaborate with the operations and training teams to conduct RCA (Root Cause Analysis) and ensure CAPA (Corrective and Preventive Action) implementation
  • Participate in calibration sessions with internal teams and client-side quality stakeholders
  • Assist in updating quality control checklists and SOPs as per evolving guidelines
  • Support new hire training and refresher training sessions related to compliance quality standards
  • Stay updated on the latest AML/KYC regulations, global compliance practices, and quality frameworks
Required Skills & Qualifications:
  • Graduate in any discipline (Commerce/Finance preferred)
  • 4–8 years of total experience in a BPO or financial services environment
  • Minimum 2 years of on-paper experience as a Quality Analyst in an AML/KYC process
  • Strong knowledge of regulatory compliance frameworks, customer due diligence (CDD), and enhanced due diligence (EDD)
  • Proficient in quality audit tools, MS Excel, and report generation
  • Excellent verbal and written communication skills
  • Detail-oriented with strong analytical and documentation skills
  • Ability to work in a fast-paced, deadline-driven environment
Work Conditions:
  • Location: Pune (Candidates should be open to working from the office)
  • Shifts: As per business requirements (may include rotational shifts)
  • Working Days: 5 days a week

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