Salesforce Lead Management Associate
4 weeks ago
We are seeking a highly motivated and experienced Salesforce Lead Management Associate to join our team at Clarivate. This role is responsible for validating and routing marketing leads to appropriate members of the LS&H Sales or Customer Care team.
The ideal candidate will have a strong working knowledge of CRM (Salesforce.com) and experience in Salesforce CRM accessing lead, campaign, and account records. They will also have a solid understanding of business transactions and end-to-end sales processes.
Key responsibilities include:
- Validating and routing marketing leads to appropriate team members
- Ensuring lead information is complete, valid, and accurate
- Re-assigning leads in Salesforce CRM to the appropriate owner or designated point person
- Verifying and enhancing leads from events, webinars, and 3rd party initiatives
- Assisting in reporting and alerts for aging leads
- Supporting quote administration and management interaction with sales, commercial policy, contract/legal, commission, product, billing, pricing, and other key stakeholders
The successful candidate will be highly motivated with strong interpersonal skills, a focus on Salesforce adoption, training, and support of users globally. They will also be able to work effectively in a hybrid work environment and be committed to providing equal employment opportunities for all persons.
About the Team:
We are a 10+ team providing Sales Support and Sales Compensation end-to-end support and administration for Life Sciences & Health Care sales colleagues across the world. The department is part of a large Sales Operations function serving a community of 300 sales professionals.
Working Hours: 2pm – 11pm IST
Location: Hyderabad
Work Mode: Hybrid
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