Technical Infrastructure Specialist

20 hours ago

Ghaziabad, Uttar Pradesh, India beBeeProblemSolving Full time ₹ 9,00,000 - ₹ 15,00,000
Technical Support Role

As a key member of our support team, you will play a pivotal role in resolving complex technical issues and ensuring seamless operation of our platform.

Working closely with the engineering team, you will use your skills to troubleshoot advanced problems, support API integrations, and contribute to improving product stability.

This position is ideal for someone with a strong background in technical support, keen on building their expertise in SaaS infrastructure.

Responsibilities:
  • Advanced Technical Support: Handle escalated technical tickets that require an in-depth understanding of the product's infrastructure, APIs, and backend systems.
  • Issue Resolution: Diagnose and resolve technical issues related to data migration, application stability, and infrastructure. Document solutions in a ticketing system for streamlined tracking.
  • Automation: Use Python to create scripts for automating repetitive tasks, analyzing logs, or building custom tools to assist in debugging and issue resolution.
  • Technical Expertise Development: Deepen your understanding of our tech stack, including APIs, databases, and backend components essential for troubleshooting.
  • Cross-functional Collaboration: Collaborate with engineers to solve complex issues and effectively communicate technical information to non-technical team members.
Requirements:
  • At least 4 years of experience in a technical support role, with knowledge of web technologies (HTML, CSS, JavaScript) and familiarity with APIs.
  • Strong problem-solving and debugging skills in a technical SaaS environment.
  • Effective written and verbal communication skills in English.
  • Ability to work during US hours (evenings and/or nights).

Join us in revolutionizing B2B commerce for manufacturers, wholesalers, and distributors across the USA, India and Canada.

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