Data Driven Business Specialist

7 hours ago

Rajahmundry, Andhra Pradesh, India beBeeanalyst Full time ₹ 15,00,000 - ₹ 21,50,000

Job Title: Senior Business Analyst

Overview:

H.E. Services is looking for a skilled and experienced business analyst to contribute to technology innovation and drive business growth. Our goal is to invest in people, processes, and facilities to ensure expansion while supporting our customers and developing new tech solutions.

Our team is transforming the way H.E. Services operates by creating a more efficient, data-driven, and customer-centric future. As a senior business analyst, you will play a critical role in shaping this vision and driving its implementation.

Key Responsibilities:

  • Translate business requirements into clear business flows and technical specifications.
  • Responsible for technical delivery of custom development, integrations, and data migration elements of Salesforce.com implementations.
  • Perform administrator functions such as user management, profiles, roles, permissions, rules, assignment rules, queues, licenses, capacity, and storage management.
  • Maintain overall Salesforce.com system, including data loads, backups, and restores.
  • Manage dashboards, reports, forms, templates, page layouts, workflows, and approvals.
  • Create and maintain end-user documentation, including internal processes.
  • Assist with data migration from other systems as needed.
  • Implement Salesforce updates and releases, researching new functional additions and their potential impact on the ARI instance.
  • Manage the maintenance of the Salesforce platform and associated CRM system(s) to ensure data quality and security.
  • Develop and maintain custom Salesforce Dashboards, Reporting, and Analytics to monitor all sales activity and results from the Sales teams.
  • Actively involved in reviewing, assessing, and evaluating 3rd-party applications.
  • Provide recommendations on best practices and efficient use of Salesforce and other applications to streamline end-user and back-office operations.
  • Provide Website maintenance and technical support for Salesforce Web-to-Lead and Web-to-Case sites; update content and graphics; monitor performance and results; evaluate and integrate new technologies as required.
  • Participate in the development of other Salesforce administration team members through training, guidance, and sharing of best practices.
  • Collaborate and align with departmental leadership and Solutions Analysts to ensure effective prioritization, scoping, and execution of projects and tasks.
  • Other Salesforce-related tasks and projects as assigned by management.

Requirements:

  • Lightning experience preferred.
  • Experience developing applications from origination through deployment.
  • Advanced skills in Microsoft Word, Excel, PowerPoint, HTML, and Adobe Acrobat.
  • In-depth knowledge of Salesforce CRM and Salesforce.com Certification is preferred.
  • Knowledge of Salesforce Maps and Sales Navigator is preferred.

Education:

  • Bachelor's degree (Science Background Preferred).

Communication Skills:

  • Excellent interpersonal skills and strong communication skills to both technical and non-technical audiences.
  • Ability to listen to requests and provide input on how that change will affect (positively or negatively) other aspects of Salesforce and provide alternatives if necessary.

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