
Business Development Coordinator
1 week ago
Job Summary:
This is a key role in the business, responsible for delivering exceptional customer service and driving growth through effective logistics management.
Key Responsibilities:- Coordinate with customers to resolve queries and issues
- Excellent problem-solving skills, providing timely solutions
- Manage client escalations and closures effectively
- Regularly review MIS reports and share insights with customers
- Ensure timely shipment pick-ups and connections as per defined timelines
- Generate necessary documents for transportation, including LR, GP, and Ewaybill
- Prepare invoices for assigned customers and submit on time
- Collect payments promptly
- Collaborate with Warehouse teams for daily system entries and transactions
- Conduct regular stock reconciliations with warehouses as per schedule
- Focus on delivering exceptional customer satisfaction
- Maintain a Moments of Truth (MOM) log and action plan for continuous improvement
- Strong communication and presentation skills
- Proficient in MS Office, particularly PowerPoint, Excel, and other applications
- Keen interest in logistics and supply chain management
- Ability to learn and implement new processes
- Adaptable attitude and willingness to explore new opportunities
- Commitment to delivering results and flexibility in work approach
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