Salesforce Administrator

1 month ago


Chennai, Tamil Nadu, India Flowserve Full time
Role Summary:

Flowserve is seeking a skilled Salesforce Administrator to join its team of IT professionals. As a key member of the team, you will be responsible for assisting with data modeling, creating reports, and maintaining custom objects within the Salesforce platform.

Responsibilities:
  • Execute and process data change and data import requests in a timely and efficient manner.
  • Identify and communicate data integrity issues to the team and participate in resolution.
  • Plan and analyze user requirements to design and manage complex workflow rules and data validation.
  • Stay up-to-date on new Salesforce products, features, and functionality through certifications, SFDC training modules, and industry user groups.
  • Utilize strong organizational skills to prioritize multiple assignments and meet milestones.
  • Provide day-to-day and ongoing maintenance, configuration, administration, training, and support of the Salesforce platform, including Chatter Groups.
  • Monitor and manage support requests in the pipeline, escalating conflicts to management for proper triage and prioritization.
  • Support the Salesforce administration of integration layers between Salesforce ERP, SAP ERP, and other home-grown systems, in conjunction with the development team.
Requirements:
  • Bachelor's degree in information systems, computer science, or a related discipline with an information technology focus.
  • 3+ years of Salesforce administrator experience.
  • Proven experience in maintaining custom objects, record types, fields, page layouts, formula, data validation, rules, flows, email alerts, approval processes, and other Salesforce features using best practices.
  • Assist with data modeling of large data sets to create reports, including sales pipeline, revenue forecasting, and other metrics.
  • Development experience using JavaScript and SOQL is a strong plus.
  • Ability to develop and support Salesforce analytics, including reporting and dashboards.
  • Strong experience in Salesforce Lightning Flows, Validation Rules, Security, and other key features.
  • Experience in Salesforce best practices, including data governance.
  • Experience in providing admin support in a Salesforce Org with inbound/outbound API integrations.
  • Highly skilled in using SOQL via Data Loader, Data migration tools, Workbench, Ant, MS Excel complex data mapping, VLOOKUPs, and other tools.
  • Strong analytical and troubleshooting skills.
  • Ability to work independently and as a team when required, with excellent communication skills (oral and written).


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