Retail Operations Specialist

2 days ago

Kolkata, West Bengal, India beBeeOperations Full time ₹ 15,00,000 - ₹ 19,00,000
Job Title: Retail Operations Manager

The role of a retail operations manager is crucial for the success of any retail business. This position involves overseeing the day-to-day activities of a team of store managers, ensuring that they meet sales targets and maintain brand standards.

Main Responsibilities:

  • Implementing visual merchandising and layouts in stores as per brand guidelines.
  • Monitoring daily sales performance across stores and providing support to store teams where needed.
  • Assisting in merchandise planning and providing inputs to improve assortment and stock mix.
  • Leveraging local store data to support revenue growth.
  • Ensuring timely execution of promotions, markdowns, and pricing operations.

Operational Excellence:

  • Ensuring operational consistency and compliance with standard operating procedures.
  • Conducting frequent store visits to assess stock accuracy, service standards, and visual merchandising.
  • Supporting store openings and minor refurbishments within the assigned area.
  • Guiding stores in implementing marketing and brand initiatives at the ground level.
  • Ensuring stores comply with audit, hygiene, and mystery shopper requirements.

Cost Control and Management:

  • Reviewing store-level P&L reports with managers and identifying cost-saving opportunities.
  • Monitoring key expense heads such as manpower, utilities, and consumables.
  • Recommending and overseeing small-scale store maintenance or repair spends within approved limits.
  • Minimizing shrinkage by reinforcing stock management processes and loss prevention measures.

Management and Support:

  • Supervising and supporting Store Managers in day-to-day operations.
  • Acting as a coach to build team capability and ensure optimal staffing across stores.
  • Encouraging recognition and accountability, promoting a positive work environment.
  • Collaborating with HR to support hiring, onboarding, and training within the area.

Service and Brand Standards:

  • Promoting a strong customer-first culture across all stores.
  • Reviewing store feedback and customer complaints to drive service improvements.
  • Maintaining brand integrity through consistent store presentation, grooming, and adherence to VM guidelines.

Deliverables:

  • Achievement of sales and service metrics across the area.
  • Strong store-level operational compliance and SOP adherence.
  • Improved profitability through cost controls and low shrinkage.
  • Engaged and trained teams with high performance and low attrition.
  • Positive customer experience and consistent brand representation.

Requirements:

  • A minimum of 5-7 years of experience in retail management, with a minimum of 2 years in a multi-store or area management role.
  • A Bachelor's and Master's degree in Business Administration, Management, or a related field is preferred.

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