Senior Exchange Engineer

4 weeks ago


Mumbai, Maharashtra, India Flairchase Full time
Job Description

Job Title: L1 Support Engineer

Job Summary: We are seeking a highly skilled L1 Support Engineer to join our team at Flairchase. The successful candidate will be responsible for designing and managing multiple On-Prem Exchange and O365 Mail services for a large, geographically dispersed enterprise.

Key Responsibilities:

  • Design and manage multiple On-Prem Exchange and O365 Mail services for a large, geographically dispersed enterprise.
  • Implement and maintain Exchange Certification (O365) and ensure compliance with audit requirements.
  • Plan and execute On-prem to O365 migrations, including users and group creation and permission management.
  • Configure mail routing concepts and implement different sets of mail policy as per compliance and audit requirements.
  • Develop and maintain technical documentation and coordinate with different lines of services with SLA.
  • Manage incident and problem management, including RCA document preparation for Severity 1 & Severity 2 calls.
  • Collaborate with 3rd party vendors for visits and troubleshooting, and ensure flexible working hours and excellent communication skills.

Requirements:

  • Minimum 2-4 years of experience in designing and managing multiple On-Prem Exchange and O365 Mail services.
  • Exchange Certification (O365) and good knowledge of On-prem to O365 migrations planning and executions.
  • Good administration knowledge of MS SharePoint, TEAMS, Onedrive, and other O365 tools.
  • Effective handling of O365 Compliance Requirements, including AV, Antispam Protection, Threat Management, DLP, Monitoring, eDiscovery & Hold.
  • Good knowledge of AD 2012/16/19 functional level and good troubleshooting knowledge.
  • Experience in Microsoft Windows Server Administration, including Server 2012 and 2016/19 operating systems.
  • Experience using a ticket management system for work prioritization and daily workload management.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.

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