Dedicated Support Professional

1 day ago

Chennai, Tamil Nadu, India beBeeSupport Full time ₹ 6,00,000 - ₹ 12,00,000

Job Title: Dedicated Support Professional

About the Role

We are seeking a highly skilled and dedicated support professional to join our team. As a Senior Support Agent, you will be responsible for delivering exceptional customer service, maintaining positive relationships with clients, and handling customer inquiries and questions in a timely and professional manner.

Key Responsibilities
  • Provide outstanding customer service by answering customer inquiries, resolving complaints, and maintaining positive relationships with clients.
  • Respond to customer emails and phone calls in a timely and professional manner.
  • Fulfill follow-up actions to ensure that customer issues have been resolved to their satisfaction.
  • Handle escalated customer issues and work with management to find appropriate solutions.
  • Maintain accurate records of customer interactions and transactions.
  • Provide prompt and effective solutions to customer inquiries and complaints.
Required Skills and Qualifications

To be successful in this role, you will need:

  • A strong track record of providing excellent customer service.
  • Excellent communication skills.
  • The ability to multitask and make decisions quickly.
  • Self-motivation, analytical thinking, and problem-solving skills.
  • A Bachelor's Degree or equivalent experience in customer service.
  • At least 2 years of experience in a customer-facing role.
Benefits

This is a night shift position, working from 9 PM to 6 AM. In return for your hard work and dedication, we offer:

  • A competitive salary.
  • Ongoing training and development opportunities.
  • A dynamic and supportive team environment.

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