Operations Associate
1 month ago
FourKites is the #1 supply chain visibility platform in the world, extending visibility beyond transportation into yards, warehouses, stores and beyond. We track more than 2.5 million shipments daily across road, rail, ocean, air, parcel and courier, and reach over 185 countries.
Job DescriptionWe are seeking a highly skilled Operations Associate to join our team. As an Operations Associate, you will be responsible for managing our customers and carriers experience through your relationships and technical expertise.
Key Responsibilities:
- Onboard carriers to our platform, using creativity to solve unique and changing problems
- Lead carrier calls, set follow-up tasks, and action items
- Navigate and understand enterprise level software, diagnose and solve complex technical and operational problems
- Understand customer and company business objectives to determine and execute on carrier onboarding and compliance goals
- Provide regular updates on onboarding and compliance progress to customers
- Maintain clear, updated, and accurate records in our CRM, as well as update other relevant internal documentation
- Identify and implement best practices for capturing and utilizing visibility data
- Engage carriers to improve operations and tracking quality through proactive account management
- Monitor data and collaborate with carriers and shippers to resolve issues promptly
- Provide regular updates on implementation progress and challenges
- Coordinate with customers and support teams to prioritize issue resolution
- Liaison with carrier onboarding teams to enhance experience
- Manage carrier dependencies to accelerate adoption
- Collaborate cross-functionally with Marketing, Sales, and Engineering to streamline processes and improve our product
- Complete strategic projects as assigned and collaborate to complete company and department OKRs
- Act as a stakeholder and a voice for Operations and our carriers, providing product feedback and serving as a product subject matter expert
- Responsible for achieving individual quarterly OKRs and KPIs
Requirements:
- Bachelor's degree from an accredited university
- Proficient in MS Office, Google Apps, and CRM tools
- Customer-facing experience
- Experience in logistics or SaaS a plus
What We Offer:
- Competitive compensation with stock options
- Outstanding benefits
- Collaborative culture
- 5 global recharge days
- Hybrid, flexible approach to work
- Parental leave for all parents
- Annual wellness stipend
- Volunteer days
- Ongoing learning & development opportunities
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