
Career Opportunity
2 weeks ago
The Customer Success Associate plays a vital role in ensuring the smooth onboarding and ongoing support of customers to enhance their satisfaction.
Key responsibilities include engaging with customers proactively, addressing customer queries, resolving issues efficiently, leveraging sales acumen to identify opportunities for upselling and cross-selling, and maintaining accurate records of customer interactions and feedback.
Required Skills & Qualifications- Education: A bachelor's degree in any field is required.
- Languages: Fluency in English and Hindi is mandatory. Proficiency in additional languages such as Tamil, Malayalam, Kannada, Assamese, Odia, Bengali, or Gujarati is an added advantage.
- Excellent communication skills in English and Hindi with no errors are essential.
- Strong interpersonal skills with a customer-first approach are required.
- Rotational Shifts (Female employees – day shifts until 8 PM; Male employees – full rotational shifts).
- Working Days: 6 days a week.
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