Restaurant Operations Manager

6 days ago


Vadodara, Gujarat, India Sapphire Foods India Full time

Restaurant General Manager

About the Role

The Restaurant General Manager is a key leadership position responsible for driving the success of our restaurants. As a Restaurant General Manager, you will be the No.1 leader, overseeing the daily operations of a restaurant and ensuring compliance with company standards in all areas of operation.

Key Responsibilities

  1. Effectively manage the restaurant within the policies and guidelines of the company, ensuring 100% customer satisfaction at all times.
  2. Control day-to-day operations by scheduling manpower, ordering food and supplies, and developing the restaurant team.
  3. Control profit & loss, by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions.
  4. Ensure maintenance of equipment, facility, and grounds through the use of a preventative maintenance program.
  5. Responsible for managing restaurant team through hiring team members, conducting performance appraisals, identify training needs, take disciplinary action, build pipeline readiness, motivate and train team members, reduce employee turnover of the store.
  6. Ensure food quality and 100% customer satisfaction.
  7. Ensure complete and timely execution of corporate & local marketing programs.
  8. Ensure a safe working and customer experience environment by facilitating safe work behaviors of the team.

Requirements

  1. Passion for hospitality.
  2. Strong focus on driving operational excellence.
  3. Focus on building capable, performance-driven teams.
  4. Display business acumen – understand trade area and customer patterns, competitor activity, able to understand and analyze financial statements.
  5. Dedication to providing exceptional customer service.
  6. Experience in new store setup.
  7. Education & Experience Preferable – 3 year Degree in Hospitality/Hotel Management with 5+ years experience OR 1 year Diploma in Hospitality with 3+ years' work experience OR Graduate (any stream) with 7+ years' of work experience.


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