Cloud Infrastructure Specialist

Job Overview

We are seeking a highly skilled DevOps Architect to join our team at Sycamore Informatics Inc. The successful candidate will work with talented engineers and architects to deliver our SaaS product offerings to bio-pharma customers using cutting-edge technologies.

• Main Responsibilities:
• Develop, execute, maintain, and improve procedures, automation scripts, and infrastructure implementations to support SaaS Operations.
• Provide technical expertise and leadership when needed to SaaS Operations Production Operations teams.
• Help implement the Cloud Operations team's goals and deliverables as determined by Sycamore Leadership.
• Ensure smooth operations of Sycamore SaaS products.
• Take complete ownership of customer implementations, including SLA and SLO.
• Automate, enhance, and maintain critical processes in Cloud Operations, such as Change Control, Monitoring & Alerting.
• Drive critical processes in SaaS Operations such as Change Control, Problem & Incident Management, and Reporting, as well as key tools for Monitoring & Alerting.
• Drive disaster recovery and failover procedures, training, testing, and team readiness.
• Coordinate focus groups across all teams on process improvements and technical improvements that lead to better stability and reliability.
• Contribute to process improvements and technical improvements that lead to increased stability and reliability.
• Support continuous improvements in SaaS Operations by developing platform services and tooling for modern cloud operations, including metrics monitoring, CI/CD pipelines, etc.
• Improving automation of provisioning, deployment, monitoring, alerting, and escalation.
• Support secure operations by implementing best-in-class recommendations for secure operations.
• Carry out ongoing production ops activities with precision and quality.
• Define, build, and deliver a high-quality SaaS Platform for work with third-party vendors and partners to help develop a complete solution set on the SaaS platform.
• Representing Cloud Operations in InfoSec meetings and developing and driving secure procedures.
• Help obtain and maintain various certifications.
• Being a good team player & leader when needed for a high-performance cloud/SaaS delivery team by reviewing personal/team performance, quality reviews, managing operations and operational issues.
• Establish a culture of high performance, ownership, delivery focus, and continuous improvement.
• Implement and carry out procedures and policies to ensure high-quality SaaS operations with appropriate levels of management controls.
• Act as an internal contact for platform services issues for a customer.
• Work with cross-functional departments: Sales, Professional Service, Customer Support, Engineering, and QA.

Essential Experience:

• Experience in implementing, managing, maintaining, and decommissioning complex cloud-based information system components in a secure and controlled manner.
• Must be experienced in coordinating cross-functional teams such as support, escalation, and engineering software teams to address product issues successfully.
• Strong understanding of how to build, scale, and manage complex multi-product/service environments.
• Building lean, automated, scalable support structures versus labor-intensive environments.
• Strong innovation mindset, analytical skills, excellent oral and written communication skills, and experience effectively communicating project/program mission and objectives.
• Must exhibit a practical customer service attitude and lead a team in resolving difficult customer situations.

Desired Experience:

• Experience in working with cross-functional teams in a customer service environment. Mentoring and training team members.

Requirements:

• Bachelor's degree, preferably in Computer Science, Electrical Engineering, Physics, Math, or any other related discipline.
• Very strong Linux knowledge & troubleshooting skills; scripting using Bash, Python, PowerShell, etc.; Kubernetes, helm Charts; Terraform, Ansible; Windows Terminal Services, AD, LDAP; change, problem & incident management; implementation awareness of vulnerability/penetration testing, security.
• Hands-on experience in cloud technology – AWS, Azure – AWS preferred; strong networking skills.

Summary:

This role requires a highly skilled DevOps Architect who can design, implement, and maintain complex cloud-based systems and infrastructure. The ideal candidate will have extensive experience in cloud operations, DevOps practices, and technical leadership. If you are a motivated and innovative individual looking for a challenging role in cloud operations, please apply.